Suggestions and complaints

Do you have any suggestions which may help us improve our services? Please let us know, preferably via our e-mail: [email protected]. is always trying to improve its services and we greatly appreciate any suggestions you may have.

Happy customers are what the is all about.  So, if you have any complaints about our services, we would like to know about it. Please direct any complaints you may have to the Customer Service Department.  We will respond to your complaint within two working days.

If you are not satisfied with the response you have received from the Customer Service Department, please feel free to write to the Customer Service Manager. Only written responses accepted.
attn. Customer Service Manager
10 Nobelstraat
3846 CG Harderwijk, the Netherlands

Again, you will receive a reply to your complaint within two working days.  If this reply is not to your satisfaction, you may submit your complaint to the Webshop quality mark that the belongs to.