Shipping Costs for home or at work!

Important
We ask our customers for a telephone number for us to include on the parcels, which ensures that the shipment can be delivered if the delivery person is unable to find the address; such parcels are also delivered faster than parcels with no telephone number. If you do not wish to state a telephone number, then that is no problem for GoudaCheeseShop.com. Please note, however, that additional shipping costs will have to be charged for reshipping the order in case the delivery is returned due to inability to locate the address. We trust you will understand we will do everything we can to provide proper guidance regarding the delivery.

Explanation of Shipping Costs
Shipping costs at GoudaCheeseShop.com are composed of Postnl and DHL shipping costs, Postnl and DHL additional services, and packaging costs. All shipments come with transport insurance as a matter of course. 

Tracking and Tracing 
All shipments have a Track & Trace code available, which can be accessed only by you and by GoudaCheeseShop.com through a secure Internet connection. After shipping, we will send you an E-mail containing this Track & Trace code. 

Parcels
Maximum weight for a single parcel is 28 kilos; shipments consisting of several articles weighing over 28 kilos will be split between multiple parcels. You will not be charged any additional amount for this, of course. Separate articles weighing over 28 kilos can only be shipped as a pallet shipment. Please contact us for costs related to pallet shipments. 

Customs
Import directives vary between countries. There is a chance that on arrival in the destination country, your parcel may be subject to VAT or import duty. These costs must be borne by you. Unfortunately, we cannot influence this. Please contact your local customs authorities for information. 
Note: the above does not apply to EU member countries 

Returns and/or Complaints
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition for a refund within 14 working days from delivery.

For security reasons, unfortunately, food products cannot be returned. Should you receive your products in damaged condition, or products that do not meet the expected quality standards, then we request you notify us of these matters within 3 days of receipt. To do this, send us an email info@goudacheeseshop.com. Depending on the nature of the problem, we will try to arrive at a solution by mutual consent.